Last updated 22 September 2026

30-day return window

You have 30 days from delivery to request a return. The window starts on the carrier's first "delivered" scan.

To be eligible, the item must be unworn, unwashed, and in the condition you received it, with tags attached and in its original packaging. You will also need proof of purchase: your order number and checkout email.

Holiday window: orders placed between 13 November and 25 December can be returned through 15 January of the following year.

How to start a return

Email info@feeldataset.com with:

• Order number and the email used at checkout
• Item name, size, and color
• Reason for the return

If we accept the return, we will send shipping instructions. Items sent without an approved return may be refused and not refunded.

Damaged or incorrect orders

Inspect your order when it arrives. If it arrived damaged or defective, or you received the wrong item, email us within 7 days of delivery with clear photos of the product, tags, and packaging. We will cover return shipping and replace the item or refund it in full, including original shipping.

Defects that appear later, within 90 days of delivery, are handled under our Limited Warranty.

What we cannot take back

Unless the item arrived damaged, defective, or incorrect, or the law requires otherwise, we cannot accept returns of:

• Gift cards
• Numbered or limited releases, unless the product page says otherwise
• Headwear once the hygiene sticker or inner tag is removed
• Underwear and socks
• Stickers, patches, pins, and prints
• Custom or personalized pieces
• Items that have been worn, washed, or altered, or that carry odors such as smoke, perfume, or pets
• Items without tags, original packaging, or proof of purchase
• Items bought from unauthorized resellers, consignment, or third-party marketplaces

Exchanges

The fastest way to get a different size or color is to return your item and, once the return is accepted, place a new order. Runs are small and stock moves quickly. We cannot hold a replacement while your return is in transit unless we confirm it in writing.

If you only need a size swap and we have it in stock, email info@feeldataset.com and we will try to arrange a direct exchange.

Return shipping

Unless we sent the wrong, damaged, or defective item, you pay return shipping and original shipping is not refunded.

Use a trackable method. The package remains your responsibility until we scan it in. Returns sent postage due or cash on delivery will be refused.

Refunds

Once we receive and inspect your return, we will email you the result. Approved refunds go to your original payment method within 10 business days. Your bank may take additional time to post the credit. If 15 business days have passed since approval and you do not see it, email info@feeldataset.com.

We cannot refund to a different card or in cash. Refunds for gift purchases go to the purchaser.

Cancellations

If your order has not shipped, email info@feeldataset.com with the order number and we will cancel and refund it if we can still stop it. Once a shipping label is created, the order follows the return process above.

Preorders and made-to-order pieces cannot be cancelled once production has started, except where consumer law requires it.

EU and UK: 14-day right of withdrawal

If you are a consumer in the European Union or United Kingdom, you can withdraw from your order within 14 days of receiving it, for any reason. To do so, send a clear statement of your decision to info@feeldataset.com before the 14 days end, then return the goods within 14 days of that notice.

We will refund the product price and standard shipping (not upgraded shipping) within 14 days of receiving your notice. We may hold the refund until we receive the goods or proof that you sent them, whichever comes first. You pay return shipping unless the goods are defective or not as described.

You may handle the item as you would in a store to check it. We may deduct from the refund for any loss in value caused by handling beyond that.

This right does not apply to sealed items that are not suitable for return for hygiene reasons once unsealed, such as underwear and socks, or to items made to your specifications.

Chargebacks

Please contact us before filing a card dispute. Opening a chargeback while a return is in process can delay both. Fraudulent or abusive chargebacks may result in refusal of future orders.

Contact

Dataset
info@feeldataset.com
Returns and legal notices: PO Box 3561, San Diego, CA 92163