Frequently asked questions
Where do you ship?
United States, Canada, Japan, and select EU countries. Available countries are shown at checkout. If yours isn't listed, use the form below and we'll look into adding it.
How long until my order ships?
Orders ship within 10 business days. You'll get a tracking link by email once it leaves.
Will I pay customs duties?
For international orders, you are the importer of record. Duties, taxes, and brokerage fees are your responsibility unless stated otherwise at checkout. Packages refused at customs or returned for unpaid duties are refunded minus original shipping and any carrier return fees.
Can I change or cancel my order?
If it hasn't shipped, use the form below and include your order number. Once a shipping label is created, the order follows the return process. Preorders and made-to-order pieces can't be cancelled once production has started.
What's your return policy?
30 days from delivery, starting on the carrier's first delivered scan. Items must be unworn, unwashed, and in original packaging with tags attached. Orders placed between 13 November and 25 December can be returned through 15 January. EU and UK customers have a 14-day right of withdrawal. Full details in our Refunds & Returns Policy.
Can I exchange for a different size?
The fastest way is to return your item and place a new order once the return is accepted. If you only need a size swap and it's in stock, use the form below and we'll try to arrange a direct exchange. We can't hold a size while your return is in transit.
When will I get my refund?
Approved refunds go to your original payment method within 10 business days. Your bank may take longer to post it. If 15 business days have passed since approval, use the form below.
My order arrived damaged, defective, or wrong.
Email info@feeldataset.com within 7 days of delivery with your order number and photos of the product, tags, and packaging. We cover return shipping and replace the item or refund it in full, including original shipping.
Something failed after a few weeks.
Manufacturing defects are covered for 90 days from delivery under our Limited Warranty. This includes hardware failures, open seams, and prints that peel or crack after washing as the care label instructs. To start a claim, email info@feeldataset.com with your order number and photos of the defect.
My package says delivered but I don't have it.
Contact the carrier first. Then use the form below within 7 days of delivery. We'll help you file a claim. Replacement isn't automatic.
Do you offer discount codes?
No. Same price for everyone.
How does sizing run?
Every product page has a size chart with garment measurements. Compare against a piece you already own. [Fit notes if cuts run boxy or oversized.]
How should I wash my Dataset Item?
Care instructions are in the product details on each product page. Follow them to keep prints and fabric in shape. Damage from washing or drying against those instructions isn't covered by the warranty.
Will you restock a sold-out item?
No. Runs are small by design, so you're not one of six people wearing the same shirt at the dance. Sign up for product alerts to hear about new releases. Alerts don't reserve an item.
Will you restock a sold-out item?
No. Runs are small by design, so you're not one of six people wearing the same shirt at the dance. Sign up for product alerts to hear about new releases. Alerts don't reserve an item.
Where are Dataset products made?
It depends on the item, for the most part we are trying to make or assemble everything in the U.S. Our shirts are made in Los Angeles, CA while the sewing process takes place in both Los Angeles and sweatshop-free facilities in Central America.
Why aren't VIP T-shirts for sale?
It works like a dubplate. Cut for the artists and collaborators who contribute to the culture, and never sold. People ask. The answer is no.
How do I get Dataset stickers?
Every order ships with them while they last. We will have sticker packs soon for sale as well.
I'm a DJ or producer. Can Dataset sponsor me?
The artist team isn't taking applications. We find people through the music: the mixes, the releases, the rooms.
How do I get featured on the Dataset Mix Series?
By invitation. We ask selectors we've heard in the dance or on record.
I'm a model. Can you send me Dataset clothing for a photo shoot?
No. Everyone wearing Dataset in our imagery is there through the music: DJs, producers, promoters, soundboys, the people holding the scene together.
Does Surface Irregularities accept demo submissions?
Not at the moment.
Can I stock Dataset in my shop?
For wholesale inquiries, use the form below.
How do I contact Dataset for press or collaborations?
Use the form below.
Still need help?
Most answers are in the questions above. If yours isn't there, send us a message below. Include your order number for anything order-related.
For damaged orders or warranty claims, email info@feeldataset.com with photos.
